BAND9AI

Frequently Asked Questions

This page explains what BAND9AI is and isn't, how scoring works, how we use data, and payment basics.

We simulate IELTS-style practice. We don't issue official scores and we're not affiliated with IELTS, Cambridge, British Council, or IDP.

AI helps but isn't perfect. Treat scores as estimates and review thoughtfully. Learn more about our platform or view our pricing plans.

Quick Answers

  • Practice simulations for IELTS-style Listening, Reading, Writing, and Speaking with instant feedback and analytics.
  • One-time purchases (no subscriptions): 1-slot and 3-slot test bundles shown in USD on our site.
  • Not an official IELTS exam or official score provider. Not affiliated with IELTS, Cambridge, British Council, or IDP.
  • Not immigration or legal advice. For visas/immigration, use official government sources.
  • No. BAND9AI is an independent practice tool and is not affiliated with, endorsed by, or approved by IELTS, Cambridge, British Council, or IDP. We do not issue official scores.
  • No. Your results depend on your own preparation and test conditions. BAND9AI provides simulated practice and informational feedback only, no guarantees of outcomes.
  • AI can be helpful but imperfect. Treat scores and feedback as estimates. If a result looks wrong, contact us at support@band9ai.com or request a human review if available.
  • Scores are approximate. Speaking and writing grading use Mistral-based models plus heuristics; listening/reading are algorithmic based on keys.
  • Edge cases, accents, audio quality, or unusual responses may reduce accuracy (e.g., ASR and LLM limitations).
  • If something looks off, please report it to support@band9ai.com.
  • Plans: 1-slot and 3-slot IELTS-style mock tests. Current display prices on site: $19.99 and $29.99 USD.
  • Payment processor: Stripe. After successful payment, we email access passcodes to the provided email.
  • Refunds: [PLACEHOLDER: refund_window_days]-day window, subject to non-consumed access and anti-abuse checks. Some items may be non-refundable (e.g., used slots). Details: [PLACEHOLDER: refund_policy_link].
  • Chargebacks/abuse: We may suspend accounts for suspected fraud, reselling, or automated abuse.
  • What we collect: names you enter for login, test answers, uploaded audio, transcripts, grading results, and basic session data.
  • Why: to generate tests, grade performance, provide feedback, and operate the service (including emailing access codes).
  • Storage: JSON results in app folders like test_history, grading_results, and audio in static/audio; passcodes in a MySQL database.
  • Retention: listening audio older than ~7 days may be cleaned automatically; other data retention: [PLACEHOLDER: retention_period].
  • Deletion/Export: contact support@band9ai.com to request deletion or export. Self-serve endpoints: [PLACEHOLDER: data_portability_link].
  • Privacy Policy: [PLACEHOLDER: privacy_policy_link]
  • Stripe: payment processing (card details and billing).
  • Mistral AI: model calls for generating content and grading (may process prompts, answers, and transcripts).
  • Microsoft Edge TTS (edge-tts): generates spoken prompts/audio from text.
  • Google Speech Recognition (via SpeechRecognition): converts user audio to text for speaking tests.
  • Zoho SMTP (Flask-Mail config): sends passcode emails.
  • Don’t cheat, scrape, resell keys, automate abuse, or misrepresent results. One account per individual. We may suspend for abuse.
  • Content is synthetic for practice; real-world references are illustrative only.
  • Audio is paired with text prompts; transcripts are produced for voice responses. If you need accommodations (e.g., captions or timing adjustments), email support@band9ai.com.
  • Support: email within [PLACEHOLDER: support_hours] business hours. Escalation: [PLACEHOLDER: escalation_process].
  • Generation may queue or fail due to provider limits (models, TTS, ASR). If something fails, try again or contact support.
  • We may perform maintenance or experience downtime without notice.
  • Company/Product: BAND9AI; Legal entity: [PLACEHOLDER: company_legal_name].
  • Contact: support@band9ai.com; Address: [PLACEHOLDER: business_address].
  • Payment processor: Stripe.
  • Educational use only; not immigration/legal advice. Refer to official sources for visas/immigration.
  • IP: You own your submissions. You grant us a limited license to process them for grading, support, and improving quality.
  • Age: If under the age of majority in your region, use requires a parent/guardian’s consent.
  • Governing law & venue: Ontario, Canada.
  • We may update this FAQ and related policies. We’ll post changes here and update the date below.
  • Last updated: 2025-11-30 (America/Toronto)