BAND9AI

Terms of Service

Last Updated: January 12, 2025

Acceptance of Terms

Welcome to BAND9AI. These Terms of Service ("Terms") govern your use of our AI-powered IELTS mock testing platform and related services (the "Service") operated by BAND9AI ("we," "our," or "us").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access the Service.

Important: BAND9AI is an independent mock testing platform and is not affiliated with, endorsed, or sponsored by the British Council, Cambridge Assessment English, or IDP Education. IELTS is a registered trademark of the University of Cambridge ESOL, the British Council, and IDP Education Australia.

Service Description

BAND9AI provides:

  • AI-powered IELTS mock tests covering all four sections: Listening, Reading, Writing, and Speaking
  • Automated grading and detailed feedback based on IELTS band descriptors
  • Personalized test experiences with adaptive content generation
  • Audio processing and speech recognition for speaking test evaluation
  • Progress tracking and performance analytics
  • Educational materials and test preparation resources

Our Service is designed for educational and practice purposes only. Results and scores provided are estimates and should not be considered as official IELTS scores or guarantees of actual IELTS performance.

Test Completion Requirements

Important: All tests must be completed in one sitting. If you exit your browser, close the page, refresh, or navigate away during a test session, you may lose your progress and be required to restart from the beginning. We are not responsible for any data loss, progress loss, or the need to retake tests due to browser issues, internet connectivity problems, power outages, or user actions that interrupt the test session.

User Accounts and Access

Account Creation

To use our Service, you must:

  • Provide accurate and complete information during registration
  • Purchase a valid access code through our secure payment system
  • Be at least 13 years old (users under 18 require parental consent)
  • Maintain the confidentiality of your access credentials

Access Codes

Access codes are:

  • Non-transferable and for single-user use only
  • Valid for a limited time period as specified at purchase
  • Required for accessing test sessions and materials
  • Subject to our refund policy outlined below

Access Window

3-Hour Access Window: Once you use your access code to start a test session, you have a 3-hour window to complete your test. During this period, if you experience internet disconnection, browser issues, or need to step away briefly, you can log back in with the same access code to continue or restart your test. After the 3-hour window expires, the access code becomes invalid and cannot be reused.

Account Security

You are responsible for:

  • Maintaining the security of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Using strong passwords and secure access practices

Acceptable Use Policy

Permitted Uses

You may use our Service for:

  • Personal IELTS test preparation and practice
  • Educational purposes in academic or professional settings
  • Skill assessment and improvement tracking
  • Language learning and development

Prohibited Activities

You must not:

  • Share, resell, or distribute your access codes to others
  • Attempt to reverse engineer, hack, or exploit our AI systems
  • Use automated tools or bots to interact with our Service
  • Misrepresent our Service as official IELTS testing
  • Upload malicious content or attempt to disrupt our systems
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Harass, abuse, or harm other users or our staff

Academic Integrity

When using our Service:

  • Complete tests independently without unauthorized assistance
  • Do not share test content or questions with others
  • Use our platform for genuine practice and learning
  • Respect the educational nature of our mock testing environment

Payment and Billing

Pricing and Payment

Our pricing structure includes:

  • Single Test Access: $19.99 USD for one complete IELTS mock test
  • Multiple Test Bundle: $29.99 USD for extended access
  • Prices are subject to change with 30 days notice
  • All payments are processed securely through Stripe
  • We do not store your payment information

Refund Policy

Refunds are available under the following conditions:

  • Technical Issues: Full refund if our platform is unavailable for more than 24 hours
  • Access Problems: Full refund if access codes fail to work within 48 hours of purchase
  • Satisfaction Guarantee: Partial refund (50%) if requested within 7 days of purchase and before completing 50% of available tests
  • No Refund: After completing tests or if access has been shared/transferred

To request a refund, contact us at band9ai@gmail.com with your access code and reason for the request.

Intellectual Property Rights

Our Content

BAND9AI owns or licenses:

  • All test content, questions, and materials
  • AI algorithms and grading systems
  • Platform design, code, and functionality
  • Trademarks, logos, and branding elements
  • Educational resources and feedback systems

Your Content

Regarding content you provide:

  • You retain ownership of your test responses and recordings
  • You grant us license to use your data for service provision and improvement
  • We may use anonymized data for research and development
  • Audio recordings are processed and deleted as per our Privacy Policy

Third-Party Content

We respect intellectual property rights and:

  • Use only licensed or authorized content in our tests
  • Respond promptly to valid copyright infringement claims
  • Maintain compliance with intellectual property laws
  • Credit sources where required by licensing agreements

AI Technology and Data Processing

AI Grading

Our AI grading system:

  • Uses advanced machine learning models for assessment
  • Follows IELTS band descriptors and criteria
  • Provides estimates, not official scores
  • May have variations compared to human examiners
  • Continuously improves through data analysis

Data Processing

We process your data to:

  • Generate personalized test content
  • Provide accurate grading and feedback
  • Track your progress and improvement
  • Enhance our AI algorithms
  • Ensure platform security and functionality

Third-Party AI Services

We use external AI services including:

  • Mistral AI: For content generation and advanced grading
  • Google Speech Recognition: For speech-to-text processing

These services have their own terms and privacy policies that may apply to your data processing.

Disclaimers and Limitations

Service Availability

We strive for high availability but:

  • Cannot guarantee 100% uptime or uninterrupted service
  • May experience temporary outages for maintenance
  • Reserve the right to modify or discontinue features
  • May impose usage limits to ensure fair access

Accuracy Disclaimer

Important: Our AI-generated scores and feedback are estimates for practice purposes only. They do not guarantee your performance on the actual IELTS test. Results may vary between our platform and official IELTS testing.

Limitation of Liability

To the maximum extent permitted by law:

  • Our liability is limited to the amount paid for our Service
  • We are not liable for indirect, consequential, or special damages
  • You use our Service at your own risk
  • We disclaim warranties beyond those required by law

Termination

Termination by You

You may stop using our Service at any time. Upon termination:

  • Your access to the platform will be discontinued
  • We will retain data as outlined in our Privacy Policy
  • Unused access credits may be subject to our refund policy

Termination by Us

We may terminate or suspend your access if:

  • You violate these Terms of Service
  • You engage in prohibited activities
  • We detect fraudulent or suspicious behavior
  • Required by law or regulatory authorities

Governing Law and Disputes

Jurisdiction

These Terms are governed by and construed in accordance with applicable international laws and local regulations where our Service is accessed.

Dispute Resolution

For disputes:

  • First contact us at band9ai@gmail.com to resolve issues informally
  • Include your access code and detailed description of the issue
  • We will respond within 72 hours and work toward resolution
  • If informal resolution fails, mediation may be pursued

Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

  • We will post the updated Terms on our website
  • We will update the "Last Updated" date
  • For significant changes, we will notify users via email
  • Continued use of our Service constitutes acceptance of new Terms

Contact Information

For questions about these Terms of Service or any legal matters:

  • Email: band9ai@gmail.com
  • Subject Line: Terms of Service Inquiry - [Your Access Code]
  • Response Time: We will respond within 72 hours

For technical support or billing inquiries, please include your access code in the subject line for faster assistance.

Acknowledgment

By using BAND9AI, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that you have read and understood our Privacy Policy.

Thank you for choosing BAND9AI for your IELTS preparation journey!