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考试相关问题
听力、阅读、写作或口语模考中出现的技术问题需要优先处理。
重要提示：
如为考试问题，请在邮件标题中注明你的 <access_code>，以便我们快速定位记录。
优先级支持 - 预计回复时间：8–12 小时
退款与隐私
让你在下单前更安心。
常见问题
Audio Problems
- • Microphone not working in Speaking test
- • Listening audio not playing
- • Audio quality issues
- • Browser permission problems
Test Errors
- • Test submission failed
- • Grading system errors
- • Unexpected test termination
- • Results not displaying
Account Issues
- • Login problems
- • Password reset issues
- • Access code problems
- • Session timeout errors
FREQUENTLY ASKED QUESTIONS
First, try refreshing your browser and clearing your cache. Ensure you have a stable internet connection. If the problem persists, email us at [email protected] with your access code in the subject line.
Check your device volume and ensure your browser allows audio. Try using Chrome or Firefox for best compatibility. If audio still doesn't work, contact support with your access code.
Your access code is displayed on your dashboard after login and is also shown during each test session. You can find it in the top-right corner of your test interface or in your session details.
Ensure your browser has microphone permission. Click the microphone icon in your browser's address bar and allow access. Try refreshing the page and restarting the test. If issues persist, use a different browser or device.
Include your access code in the email subject, describe the issue in detail, mention which test section you were in, your browser type and version, and any error messages you saw. Screenshots are very helpful.
SYSTEM STATUS
All Systems Operational
Last Updated:
All systems are currently running normally. If you experience any issues, please contact support immediately.